Returns & Exchanges

At Crown Findings, customer satisfaction is paramount. We understand the importance of a hassle-free returns process, and we strive to make it as smooth as possible.

Return Merchandise Authorization (RMA):
Contact us within 30 days of receipt for an RMA for new, unworn, unmodified items. Returns without an RMA will not be accepted.

Return Process:
Include a copy of the original invoice with your return. Returns must be postmarked within 30 days of receiving the RMA.

Once we accept an authorized return with an RMA, a refund to the original payment method will be processed within 7 to 14 days. The time frame for the refund to reflect in your account may vary based on your financial institution. Note that shipping charges are not refundable.

Special Order merchandise, Cut Chains, Beads, Rondelles, Wire, Solders, Mill Products, and used or damaged merchandise are not eligible for return or refund.

Exchange Policy:
Follow the same procedure as returns. Please specify the exchange requirement when requesting an RMA.

Additional Information

Condition of Returned Items: Please return items in their original state, without any modifications or signs of wear.

Customer Support: For any queries regarding returns or exchanges, please contact (212)-764-6470

Note: We reserve the right to modify our returns and exchanges policy. For the most current information, please refer to this page.

Frequently Asked Questions

Crown Findings allows returns within 30 days of receipt. Customers must contact for an RMA for eligible new, unworn, and unmodified items. Returns without an RMA are not accepted.

Contact Crown Findings within 30 days of receiving your item to request an RMA. Follow the instructions provided by our customer service team.

Yes, special order items, cut chains, beads, rondelles, wire, solders, mill products, and used or damaged merchandise are NOT eligible for return.

Refunds are issued within 7 to 14 days after receiving the authorized return. The processing time may vary depending on your financial institution.

The exchange process is similar to returns. Request an RMA specifying the exchange requirement and follow the provided instructions.

Custom or special order items are not eligible for returns or exchanges.

The customer is typically responsible for return shipping costs. Check with Crown Findings for specific details.